Back to the Future

Sometimes I’m hard pressed to understand why I read what I do.  What is it that actually interests me about some stories?  Then, after a while, I see that it isn’t the content per se  but rather the narrative which keeps me engaged and draws me along.  Of the handful of narratives that mesmerize me, the recursive innovation narrative (or back to future story) stands out.

In this narrative, innovation comes about by rediscovering something that has been lost along the way.  Typically, the loss occurs because popular or commercial interest becomes caught up with an idea that, in the long run, is either revealed or proven to be false.  Or one idea has become so widespread that it crowds out another idea that is equally, if not more, important.  The innovation lies in reclaiming or reasserting the thing that was once known but became lost in the process.

Here are two stories of recursive innovation:

Running Redux

Humans are born runners.  The combination of an ability to cool ourselves through perspiration (rather than panting as other animals do) and the “springiness” of our legs allowed humans to outlast their prey when it came to running.  So, why is it that close to 80% of all contemporary runners suffer injuries each year despite specially engineered running shoes, running surfaces, and training regimes?  And why is it that in some cultures which lack all of these advantages, people we would consider elderly can run 100-mile races as a matter of course?

Christopher McDougall believes “…we don’t need smarter shoes, we need smarter feet”   He has resurrected an exercise routine that rewires the brain and the body to run the way that nature intended – the 100-Up Exercise.  An undeniably simple routine, the 100-Up (see the YouTube video) is a three-minute exercise that upends modern running dogma.  It isn’t about the shoes, the surface, the intensive training – it’s about rediscovering the way that humans were born to run.

So when and where did it go wrong?  Apparently, not so long ago and also apparently, the commercial shoe industry in the U.S. played a major role in leading runners astray.  In the 1970s and 80s, runners became obsessed with the notion that the proper running shoe was the key to great running because the biggest problem with running was heel-strike impact.  The first inkling that the shoe solution to heel-strike impact might be wrong came when researchers began to observe barefoot runners.  What they noticed was that barefoot runners did not land on their heels, but rather, on the balls of their feet.   This was not a shoe-problem, but a form problem.  However, ingrained notions of running are difficult to dislodge and even though barefoot running has taken off, it is still shoe- rather than form-focused for the most part.  The biggest evidence of shoe-bias is the invention of those strange looking glove-like shoes.  You can shell out the bucks for Vibram Five-Fingers, but if you are still running heel first, you are highly likely to injure yourself.  According to those who practice the new method informed by 100-Up, you can run with the shoes you already have because it’s not the shoes, it’s the way you run that matters.

Apples Lost and Found

The apple as a healthy snack is a relatively new invention.  Apples have been around a long time (from a human civilization perspective), but up to the Civil War period they were primarily used as either feedstock for animals or an alternative to water in the form of hard cider for humans because apples were not particularly tasty to eat.  Prohibition was especially bad for apples (hard cider was alcoholic), and it was during this period that they got a PR makeover with an adage promoting their health (“An apple a day keeps the doctor away”) and an agricultural focus on propagating better tasting varieties. Before industrial scale refrigeration, most people enjoyed local apples and there are a multitude of types associated with particular geographies.

Some Fun Apples (Esopus Spitzenberg and Yellow Newton Pippin):

However, with the advent of refrigerated rail cars, apples could be transported over long distances.  Refrigeration and the rise of the national grocery chain combined to promote the apple attributes of durability, long shelf life and aesthetic appeal.  As a result, the plethora of apple species dwindled to three – McIntosh, Red Delicious and Golden Delicious — and apples as a local treat gave way to the national grocery produce staple.  Apple breeding increasingly focused on making sure apples looked rather than tasted good.  We all know how delicious apples can look and how disappointing they can taste.  That shiny, beautiful outside masking a mushy, mealy, flavorless inside.  This is how it came to be that Americans now consume about half the amount of apples as their European counterparts.

The sorry state of affairs persisted for some time until a confluence of events turned the tide to favor a tasty apple with great texture and crunch.  In the 1970s, several new apple varieties – so called “super apples” – were imported from outside the U.S. and began to be cultivated here.   At the same time, price controls were imposed to help the U.S. deal with stagflation, but produce was exempt from this constraint creating an opening for these new apples.   Americans got a taste of delicious, but less than perfectly formed apples and loved them. Once again, the apple as a flavorful, nutritious food found in many varieties was back on the scene and apple consumption began to increase.

Recursive Innovation

The article from which my much abbreviated apple mini-history is derived goes on to describe the equally fascinating business model of patenting and controlling the production of apple varieties.  But what struck me as I read about apples past and present was how much it reminded me of the story about running.   The themes in both stories are the same. In the push to scale an innovation, to achieve industrial capacity, a critical artisanal element was lost, left by the wayside because its importance was not understood.  This element would turn out to be a sustainability factor which had to be rediscovered in order to breathe life back into the innovation.

I am not suggesting that the sustainability factor is always apparent.  Clearly if people knew what it was they would not so casually allow it to be jettisoned in favor of other elements which might turn out to be helpful for a time, but ultimately outlive their usefulness.   Yet this challenge – knowing what to discard and what to retain – remains a key challenge of innovation.

As we come to the close of the year, this question – what to hold onto and what to let go of as we move ahead – has particular resonance, both organizationally and individually.  Much of the world is  captivated by the idea of sustainability whose light and fluffy exterior is characterized by “doing well by doing good” and whose dark underbelly is the stuff of self-preservation.   What I like most about sustainability as a screen for what should be retained or discarded is its strategic urgency.  Strategic – doing well by doing good.  Urgency – self-preservation.  I’ve been told and have experienced it to be true in my own life that what gets done is whatever is threatened by a burning platform (regrets to the “what gets measured, gets done” crowd – burning platform trumps measurement).   As we move into the new year and look for new ways to separate the proverbial wheat from the chaff, one possibility might be found in the recursive innovation narrative and its North Star of sustainability.

Sources:

  • “The Once and Future Way to Run,” Christopher McDougall, The New York Times Magazine, November 6, 2011
  • “Crunch,” John Seabrook, The New Yorker, November 21, 2011

Friendship – the perfect blendship!

 

Pixar makes magical films – Toy Story, Up, Wall-E, Cars – so you might expect that it would be magical place to work.   And yes, it seems to be every bit as employee-friendly as every other high tech enterprise in Silicon Valley you have ever read about (even though it is not located in Silicon Valley, but in Emeryville – also outside of San Francisco, but in another universe altogether apparently).

You know what I’m talking about – the carefully designed workspaces that encourage collaboration and serendipitous interactions, the mind-body solicitousness of the fitness center and outdoor sports areas, the “you could live your entire life here” cafes, bars, and eateries.  But what I think is really remarkable about Pixar is this:  employees really like each other.

When John Lasseter, Pixar’s CEO, describes how the Toy Story team “saved” the project when it was imperiled, he says, “’We went back to what we wanted, and that was: the characters liked each other.  Because we liked each other.’”  And this, according to Anthony Lane, one of The New Yorker’s film critics and the author of a Pixar profile story, is the essence of Pixar distilled in the message of Toy Story – “You got a friend in me.”  At Pixar, friendship is cemented by intense devotion to craft that is married inextricably to technologies that continue to extend the possibilities for the special brand of enchantment that the company produces.  Lane notes that friendship is often the most enduring form of human relationships   He writes:  “[friendship is]…that practical momentum, conservative in its emotions, but radical in its taste for adventure….”

But (I can imagine you thinking out loud) they are Pixar – a smallish company with highly skilled (PhD-techno nerd-graphic design-type) employees operating in a rarified atmosphere making animated movies.  What does this have to do with anything other than a highly specialized corner of the entertainment industry?  What indeed?  To me, the idea of friendship – its practical momentum, conservative emotions and radical taste for adventure – is the energizing, forward-moving spirit that the corporate world says it wants and then crushes with a deadening, faint-hearted  version that it calls “employee engagement.”

Just compare the two – would you rather be friends with the people you work with or engaged to the company you work for?  (I know that you don’t really get engaged to a company, you are engaged with the work you do for the company, but just humor me a bit.)   The whole construct of employee engagement seems devoid of feeling which is odd because it’s supposed to be about attachment.  Just imagine, for a moment, if organizational life was built on friendship.  If products and services were really all about making friends with customers, suppliers, and other stakeholders.  If the strong bonds of friendship were what underpinned business decisions – a balancing of short and long term consequences, a desire to sustain relationships, trying to make something last beyond the ups and downs of the moment.

I believe that the nascent corporate social responsibility movement (another label that just kills all of the passion and power of what’s going on) at its most basic is an embodiment of friendship  There is something in the air these days and it’s bigger than engagement.

Perhaps it’s a consequence of how quickly changes that once seemed to take more than one person’s lifetime to experience have now become observable well within the boundaries of one person’s lifetime.   We might just well have come to a point in history when kicking the can down the road doesn’t really achieve the goal of palming problems off to another generation.  It may be that we are going to have to dig in and be responsible for the world in which we live – whether we inherited it or we created it.

How observable?  In an article discussing the US government’s investment in lithium battery production as part of a highly controversial US-style industrial policy (betting on certain industries having the potential to create jobs and economic leadership in the world economy),  the unforeseen consequences of having outsourced industrial production to Asia in the 1960s is identified as one of the major contributing factors to our lagging position industrial technologies.    The author quotes a seminal article by Pisano and Shih, two Harvard professors, who believe that globalization has had the unwitting effect of tearing apart the ecosystem that generates future innovation.

Pisano and Shih write that “…US corporations, by offshoring so much manufacturing work over the past few decades, have eroded our ability to raise living standards and curtailed the development of new high-technology industries.”  When consumer products companies offshored production to Asia, the drive to improve battery technology migrated to that part of the world too, because that was where it was needed – for toys and then small electronic devices.  Fast forward to 2010 and now the transportation industry (manufacturers of essentially large consumer electronic devices) needs this technology, but its locus is in Asia.

While no one is prescient enough to foresee how the arc of history will bend, if one takes a long view, it’s easy to see that caring for interlocking relationships in the present might serve to strengthen the foundation for future endeavors.  And what else is friendship but relationships that we tend today with a view towards tomorrow?

If we want our organizations and our economic systems to have a better chance at withstanding the vicissitudes of time, perhaps friendship is the best template we have.

 

Sources:

  • “The Fun Factory,” Anthony Lane, The New Yorker, May 16, 2011
  • “Make or Break,” Jon Gertner, The New York Times Sunday Magazine, August 28, 2011
And, another take on Friendship (thanks to Cole Porter, Ethel Merman and Bert Lahr)

The Big Convergence: Sustainability and Innovation

Usually, I take a dim view of the possibility for true innovation at big, successful, established organizations.  I’m not talking about innovation that is really incremental improvement, I’m talking about business model innovation that is highly disruptive.  My sense is that most organizations cannot muster a strong business case for being the force behind innovation because they cannot create a scenario in which they are certain that the outcome will be net positive (economically) for their own organization.  So, most organizations, like most people, wait for change to seek them out.

However, last night I found myself expressing exactly the opposite opinion.  In a conversation with an old friend from college, I said that there was evidence that some big companies seemed to be capable of true innovation.  I told her that I had recently come across two data points that have caused me to revise my generally pessimistic stance. 

I believe that the trend of sustainability is behind this developing capacity for innovation and that more data points will emerge over time as this trend becomes established practice.  By sustainability, I am talking about an approach to wealth creation that seeks to yield more than economic value.  It also seeks to achieve positive environmental and social impact.   The idea that there is more to wealth creation than purely economic gain has been knocking around a long time.  Almost a decade ago, in The Knowledge Management Fieldbook, my co-author and I pondered what wealth might look like when the model for wealth creation included forms of social and intellectual capital and the boundaries of the organization blurred so much that customers and even competitors were jointly building wealth.  I believe that these glimmers of change which were visible years ago have coalesced or converged in the movement that is known as sustainability.

Data Point 1:  Nike’s Green Xchange (GX)   Nike along with several partners has established an open innovation collaborative through which the partners will share intellectual property (some will be offered free for further research, others will be licensed) that has the potential for significant positive environmental impact if the technologies are widely used.  For example, Nike’s Environmentally Preferred Rubber which has 96% less toxins than previous versions is being offered for licensing on the exchange with the hope that other manufacturers who use rubber might opt to incorporate this technology.  Here we have a case in point of inviting your competitors to collaborate on industry changing advances because it is better for everybody.

Data Point 2:  GlaxoSmithKline’s commitment  to making its drugs affordable in developing countries.*  In addition to promising that prices for drugs in poor countries will not exceed 25% of the price in rich countries and donating 20% of all profits in poor countries to building their health care systems, the company has started to post chemicals that might be effective in treating malaria on web sites for anyone to research.   Some of the company’s competitors are not happy about this “…undermining a critical piece of the business model.”  But the CEO, Andrew Witty says, “I’m in charge of an organization that can actually make a difference for people in the third world, and I’m not going to be the person who, after x years, sits back and says, ‘On, I wish I’d done more.’”

*from “Ally for the Poor in an Unlikely Corner”, Donald G. McNeil Jr., The New York Times, February 9, 2010.